Customer Interaction Solutions

Customer centricity as a key to success

We are your highly experienced consulting and implementation partner in the development of flexible and future-oriented solutions for successful customer interaction. Our work is always focused on the customer. Or rather: on your end customer, because that is our priority. For that reason, we support you in securing and increasing your market presence and ensuring the satisfaction of your end customers. We are always at your side, with our commitment to providing the highest quality as well as professional and individual services, coupled with 50 years of expertise in technical development.

Added value for you – and your end customers

As your reliable partner, we focus on the customer segments of after sales, marketing, sales, and retail to ensure optimum customer interaction. Our extensive range of expertise enables us to support both national and international projects – from a clever idea to a sustainable customer experience.

Our five areas of service are consistently based on how we can provide added value to your end customers and therefore to you. Our mission is to develop end customer interfaces for today and tomorrow – digital, sustainable, and end customer-oriented.

Our range of services at a glance

We create the ideal conditions for interaction with the customer when diagnostic services are required: from the development of the diagnostic concept and creation of the diagnostic data to validation using simulation or on hardware. In addition, we also develop the diagnostics of the future with a focus on “Over the Air Diagnostics” (OTAD) and “Service Oriented Vehicle Diagnostics” (SOVD).

With our holistically designed services, we support the Sustainable Development Goals of the United Nations (SDGs). We provide you with comprehensive sustainability concepts throughout the entire product life cycles in order to close gaps in your circular systems. These include, for example, second-life or end-of-life handling solutions and recycling solutions. 

From funding management, marketing, and product strategy to brand protection and pricing, we support you throughout the complete product cycle. We create competitor analyses, coordinate rollouts, and oversee your online presence. To ensure that you can offer your customers targeted solutions that maximize their sales. 

State-of-the-art technologies and future-oriented solutions in the workshop: we develop innovative concepts that effectively support your service staff and sustainably promote the customer experience. Our extensive portfolio includes product influencing and range management, workshop and service concepts, technical documentation, and terminology management.  

We oversee your production process and the integration of your digital content with individual IT systems, thus ensuring the optimum presentation on all platforms. In addition to 2D and 3D graphics and VR and AR applications, we also support you with conventional print media. Beyond that, we develop individual and comprehensive IT systems. These range from product management platforms to pricing tools and databases.

We use strategic partnerships with companies that share our commitment and complement our range of services with the specific aim of introducing our employees to new areas of expertise. We are also expanding our customer landscape and creating joint use cases.

​​​​CONET ISB GmbH is an innovative IT service provider that develops high-quality software solutions for the digitalization of core processes in the automotive industry and public administration.

Our focus for Customer Interaction is on the following customer segments

Our process know-how, our many years of development experience, and our strong combination skills enable us to create tailor-made and profitable solutions for you in the customer segments of after sales, marketing, sales, and retail.

Your Contact

Florian Fuest

Vice President Operations – Customer Interaction Solutions