After sales is a crucial part of the entire product life cycle. Even after a product has been successfully developed, validated and delivered to the customer, competent and comprehensive support is essential. At Bertrandt, we understand that the post-market phase is crucial for customer satisfaction and the long-term success of your product.
One of our key strengths is that we take specific after-sales requirements into account in the early development phase of a product. We advise our customers to ensure that once the product has been handed over to the end customer - be it a vehicle or another solution - support runs smoothly. This is how we increase customer satisfaction.
At the same time, we offer a comprehensive range of after-sales services that are required after a product has been sold. These are structured into five areas, which ensure that we offer you comprehensive support throughout the entire product life cycle:
We offer you a full range of services for the development, creation and simulation of diagnostic sequences. Our expertise includes the design of error logs and diagnostic sequences as well as the execution of diagnostic tests. With over 1,000 control units under our responsibility and numerous tools such as Visio or CAPL, you benefit from our comprehensive diagnostic support.
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Whether 2D/3D graphics, texts or animations - we create specific content for technical documentation or customer literature. Every year, we produce over 50,000 graphics and 150 pages of content per day. Our team works with state-of-the-art tools to fulfil your requirements in the best possible way.
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50,000 graphics per year, 150 pages of content per day
Utilise our advanced technologies for virtual design review and documentation. Our services include VR mock-ups and ergonomic studies to help you visualise your pro-jects realistically. Thanks to multi-user collaboration and multi-device integration, we make your project tangible.
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Our multilingual, 24/7 support offers you technical support at all levels - be it by phone, app or email. With a maximum response time of 24 hours, we are at your side in over 10 international markets and ensure your satisfaction.
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We accompany you through the entire product development process, from market analyses to international pricing and the maintenance of product libraries. Benefit from our 50 years of experience and our proven success in product management for OEMs.
Holistic product management from A to Z
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We invite you to discover the benefits of our after sales services and find out how we can fulfil your specific requirements. If you have any questions or are interested in our solutions, please do not hesitate to contact Lale Räfler, Head of Sales for all After Sales solutions at Bertrandt
