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After Sales Solutions

After Sales solutions from Bertrandt

After sales is a crucial part of the entire product life cycle. Even after a product has been successfully developed, validated and delivered to the customer, competent and comprehensive support is essential. At Bertrandt, we understand that the post-market phase is crucial for customer satisfaction and the long-term success of your product.

One of our key strengths is that we take specific after-sales requirements into account in the early development phase of a product. We advise our customers to ensure that once the product has been handed over to the end customer - be it a vehicle or another solution - support runs smoothly. This is how we increase customer satisfaction.

At the same time, we offer a comprehensive range of after-sales services that are required after a product has been sold. These are structured into five areas, which ensure that we offer you comprehensive support throughout the entire product life cycle:

Diagnostic service capability over the entire service lifeContent Management & ProductionRealistic visualisationTechnical and commercial B2B supportHolistic product management

Diagnostic service capability over the entire service life

We offer you a full range of services for the development, creation and simulation of diagnostic sequences. Our expertise includes the design of error logs and diagnostic sequences as well as the execution of diagnostic tests. With over 1,000 control units under our responsibility and numerous tools such as Visio or CAPL, you benefit from our comprehensive diagnostic support.

What we do

  • Development, creation, testing and simulation of diagnostic sequences as well as re-release planning and validation
  • Conceptual creation of fault logs and diagnostic sequences for guided troubleshooting, as well as fault simulation and circuit diagram creation
  • Operator model diagnostic testing on the vehicle/board assembly

Tools

  • Diagnostic author: Visio, Diagnostic Designer
  • Diagnostic testing: Vector, CANoe, CAPL
  • Customer software: ISTA, INDIA, PRODIS, ODIS Creator

KPI

  • Comprehensive diagnostic support for over 10 OEMs with over 250 series under their responsibility
  • Support for over 1,000 control units

Bertrandt relies on AI - or rather on Bernd.

More information here: 

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Content Management & Production

Whether 2D/3D graphics, texts or animations - we create specific content for technical documentation or customer literature. Every year, we produce over 50,000 graphics and 150 pages of content per day. Our team works with state-of-the-art tools to fulfil your requirements in the best possible way.

What we do

  • 2D/3D graphics, images, text and animation for specific customer requirements (e.g. technical documentation) and systems (e.g. configurator)
  • Workshop literature (repair manuals, AZRW), customer literature (operating instructions) and support literature (process and procedure instructions)
  • Data preparation/integration for customer websites, trading platforms or workshop systems

Tools

  • Repa, Hot, GRIPS, Engineering Client, Astis, BusDoc, Media Hub (MB)
  • Cinema 4D, Blender, Maya, Depix, Adobe Suite

KPI

50,000 graphics per year, 150 pages of content per day

Realistic visualisation

Utilise our advanced technologies for virtual design review and documentation. Our services include VR mock-ups and ergonomic studies to help you visualise your pro-jects realistically. Thanks to multi-user collaboration and multi-device integration, we make your project tangible.

What we do

  • Virtual design review, location-independent multi-user collaboration with visual support + documentation, realistic simulations, multi-device integration
  • VR mock-ups, ergonomic studies, visualisation of real components + lighting
  • Finger, body and object tracking

Tools

  • All VR/AR glasses
  • Unity, Unreal Engine
  • Vuforia, ARKit and ARCore
  • Blender, Vred, Cinema4D, Maya, Depix

Technical and commercial B2B support

Our multilingual, 24/7 support offers you technical support at all levels - be it by phone, app or email. With a maximum response time of 24 hours, we are at your side in over 10 international markets and ensure your satisfaction.

What we do

  • 1st, 2nd and 3rd level support by phone, app or email in 6 languages, 24/7, response time max. 24 hours

Tools

  • Any mail and ticket programmes
  • Jira with mailbox connection for mail-to-ticket
  • Salesforce
  • Solid (GFS Agent) > Decision tree for 1st level (PO/request management)
  • Customised tools, chatbots, AI solutions

KPI

  • Market support for 5 industrial customers in 10 different international markets
     

Holistic product management

We accompany you through the entire product development process, from market analyses to international pricing and the maintenance of product libraries. Benefit from our 50 years of experience and our proven success in product management for OEMs.

Holistic product management from A to Z

  • Product influencing: By tracking AS requirements during development, we develop targeted technological improvements
  • Software: Definition and testing of requirements, management of development teams, interface management, project coordination, compliance with regulatory requirements and go-to-market / roll-out
  • Hardware: portfolio management, product development/launch, product maintenance/optimisation, supplier sourcing/recommendation and end-of-life management
  • Pricing: market-specific product pricing

Tools

  • Jira, Confluence, Git, WSJF, Doors, Codebeamer, User Journey Maps
  • Certifications: PO and SCRUM Master according to scrum.org, SAFe

KPI

  • Experience: successful support for over 100 releases
  • Reliability: Support for over 50,000 users daily with over 4,000,000 system calls
  • Management of around 2,000 products in 80 countries worldwide

Your contact person

We invite you to discover the benefits of our after sales services and find out how we can fulfil your specific requirements. If you have any questions or are interested in our solutions, please do not hesitate to contact Lale Räfler, Head of Sales for all After Sales solutions at Bertrandt

Your Contact

Lale Räfler

Head of technical Sales - After Sales

Contact