After Sales Solutions

After Sales Solutions

We support our customers as a full-service partner for the after sales market. Our aim is to develop tailor-made and future-oriented solutions for the further development of our customers' business models.

Our digital ecosystem, our technical expertise, and our international networking enable us to offer sustainable and high-quality after sales services that optimize the customer experience and ensure long-term customer loyalty.

Our innovative service chain based on our customer centricity approach supports our customers from product influencing throughout the entire product lifecycle, including warranty analysis and end of life handling or 2nd life use case. Other after sales services include diagnostic service management, technical writing, market support, product management, and spare parts pricing. Services related to the digitalization of service facilities and sustainability complete our range of services.

Our mission is to ensure your end customer satisfaction in after sales with innovative approaches and ideas.

Our After Sales Approach

“After Sales as a Service” model with digital, sustainable, and customer-oriented solutions

Strategic analysis and implementation of new business models for after sales along our service core process

Customer-oriented services/packages: Development of on-demand service models and connected services

An overview of our services:

Our experts provide sustainable, digital, and customer-oriented diagnostic solutions. These include the creation of diagnosis requirements by qualified diagnostic authors as well as the development and testing of diagnostic processes and set-ups. As a full-service partner for diagnostics, we create guided troubleshooting processes, take over the task of structured error evaluation for you in our testing laboratory, and ease your work load with our test management system.

Our broadly based testing strategy enables us to validate processes both on the vehicle and in simulation. In addition, fault analyses can be carried out on the vehicle and via remote diagnosis.

Learn more about Diagnostic Service Management

 

Our experienced team will create your technical documentation on schedule, tailored to the individual customer, and focused on the target group. With our many years of experience, we can develop creative and high-quality guidelines in print or as a sustainable solution: in a digital format with graphical illustrations (3D) and videos, also including VR/AR applications. Furthermore, we support you with professional terminology management and an optimum brand approach in the form of databases in text libraries. Is raising the level of your employees’ know-how important to you? We can assist you in the further development of hard and soft skills and advise you on choosing the right methods, including follow-ups to training sessions.   

Learn more about Technical Editing

We ease your work load by providing future-oriented and sustainable solutions – from designing the workshop of the future and product line management to service planning and technical market support (first, second, & third level support) – with new technologies such as AI image recognition, video functions, and mixed reality applications. 

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We develop intelligent, sustainable, and digital quality management solutions. With our many years of expertise, we enable our customers to increase their competitiveness through innovative and well-founded quality management in after sales.

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Our specialists support you throughout the entire product lifecycle – always with a focus on the end customer. We provide comprehensive support from product development to market launch with intelligent and digital services such as strategic product analysis, pricing, product support, product influencing, and brand protection.  

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Our specialists can take over the job of spare parts logistics for you with intelligent solutions from spare parts planning, incl. parts obsolescence planning, to returned parts. Reduce your costs with sustainable and transparent processes and benefit from avoiding scrapping and ensuring the availability of spare parts.

More about Spare Parts Logistics

We are specialists for new and further developments on the user journey of service and workshop systems.

Our solutions will make your after sales digital, efficient, and future-proof.

Our many years of experience enable us to take responsibility for planning your project for you and to ease your work load by introducing new IT systems in order to reduce user resistance and ensure a broad acceptance of the new software right from the start. 

More about Application Lifecycle Services

Sustainability is an integral part of after sales. The topics of environmental and climate protection and waste avoidance play a key role in our activities in this field. As a full-service partner for environmental management, we support our customers with green and digital solutions throughout the entire life cycle of the product, including its end-of-life recycling and disposal.

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Cooperation partner of Zukunftswerkstatt 4.0

Bertrandt is playing a key role in the Future Mobility Workshop 4.0 with professional solutions in the after sales sector. In this project, which is being funded by the state of Baden-Württemberg, car dealerships and workshops are preparing for the technological transformation process at an early stage.

Your Contact

Florian Fuest

Head of Department After Sales Solutions

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