Support Engineering

Operational key success factors such as total life-cycle cost, system reliability and optimum maintenance expenditure must be defined and designed into the product. This must be carried out during the early stage of the product development phase in order to realize the benefits during the product's operational life-time.

An all-inclusive understanding of a 'system under development' is crucial in order to deliver the highest level of supportability. Reliability (R), Availability (A), Maintainability (M), Safety (S), Security (S) and Testability (T), often referred to as RAMSST, are the fundamental supportability design disciplines for a modern, state-of-the-art system development process.

Upfront development investments will be generously reimbursed during the systems operational life-time. Our RAMSST engineers perform systems analyses across many different industrial sectors such as commercial aerospace, defense, transportation, information technology and therefore ensuring that products operate in a highly dependable and a most cost-effective manner.

In order to minimize safety related risks during the life-cycle of a product the principles of Functional Safety as defined in the related standards, (e.g. SAE ARP 4754A, ISO 26262, IEC 61508) are applied. Please visit our dedicated Functional Safety section for further information.

The MSG-3 system analysis methodology for maintenance program development of new aircrafts is a key activity of our Support Engineering division. Our highly-experienced engineers positively influenced the maintenance design of today's most modern aircrafts such as the Airbus A380, A400M, and the A350XWB, making Bertrandt one of the preferred partners for maintenance program and maintenance planning activities.

Providing an excellent design of built-in test equipment is a major enabler for effective aircraft troubleshooting resulting in minimum aircraft downtime. We achieve this with in-depth system knowledge and understanding. Exact fault isolation performance for effective line maintenance and quick LRU (line replaceable unit) identification is a key performance indicator for airlines.

Providing an excellent design of built-in test equipment is a major enabler for effective aircraft troubleshooting resulting in minimum aircraft downtime. We achieve this with in-depth system knowledge and understanding. Exact fault isolation performance for effective line maintenance and quick LRU (line replaceable unit) identification is a key performance indicator for airlines.

We provide engineering support for the elements of Integrated Logistics/Product Support (ILS/IPS) and supportability analyses according to the needs of each project, such as reliability, availability, maintainability, safety and testability analysis with the aim to optimise the system's support strategy and minimise the overall Life Cycle Cost.

The 12 IPS Elements are:

• Product Support Management
• Design Interface
• Sustaining Engineering
• Supply Support
• Maintenance Planning and Management
• Packaging, Handling, Storage, and Transportation (PHS&T)
• Technical Data
• Support Equipment
• Training & Training Support
• Manpower & Personnel
• Facilities and Infrastructure
• Computer Resources

We support integration analyses like Logistic Support Analysis (LSA) and Life-Cycle Cost (LCC) analysis. Our engineers are experiences with the standard tools for the individual support integration analysis based on e.g. MIL-STD-1388 1A/2B and ASD-Suite (3000L) or also according to German HVR.

We also support elements required for the actual operation and maintenance during the in-service phase of the system. This comprises training and training equipment, test equipment, spare parts, technical publications and manuals, which are governed by the integration of analysis results during development.

Support engineering is there to help maximize system availability and safety and at the same time the optimise the maintenance programs to reduce the life cycle costs.

We help to improve your customer service

The technical documentation is your access to the users of your products. A complete and understandable technical documentation leads to a positive user experience and increases customer satisfaction. This reduces the number of service inquiries and thus your cost in the aftersales process.

We deliver the entire spectrum of technical documentation, from research and creation to translation and publication, if required also in portals and multiple media. This includes also ensuring the CE conformity of your documentation or creating visualizations from 3D engineering data.

We offer comprehensive technical Documentation services in the ASD S1000D Standard for the defence industries under the 7th IPS Element Technical Data.

All services from one hand

We also offer the creation, revision and publication of technical documentation in the aerospace, automotive, mechanical and plant engineering and software development industries:

• Aircraft and component maintenance manuals (AMM and CMM)
• Service bulletins
• Job instruction cards
• ASD S1000D data modules for description, operation, maintenance and repair
• User and operating instruction manuals
• Service- and repair manuals
• Maintenance manuals
• Installation manuals
• Spare parts catalogues
• Data sheets
• Software manuals for usage, installation, setup and administration

Cross Media Publishing

A modular creation of documentation in XML format allows you to publish your technical documentation in multiple media from one source and facilitates reuse of existing content. By using a state-of-the-art authoring system, you reduce your costs for translation and desktop publishing and reduce the time you spend writing your technical documentation.

In case you already use a content management or an authoring system, we work together with you in your system to produce your technical documentation and relieve you of peak workloads.

Technical documentation for products throughout the world

Your products are used worldwide and therefore the related documentation must be published in many languages. We support you to optimize your technical documentation for translatability. After approval, we translate your documentation using a state-of-the-art translation management system. This ensures a consistent translation with the highest possible reuse of existing translations.

Consulting on technical documentation

We advise you on the selection and introduction of your authoring system for a format-neutral creation of your technical documentation. To ensure that everyone involved pulls together, we work with you to develop your documentation style guide to ensure a consistent look and feel of your technical documentation.