Quality Management

As a full-service partner for quality management in the automotive sector, we ease your work load with tailor-made strategies and their implementation – from initial planning to ultimate success. We help you to increase customer satisfaction by providing optimum complaints management and we also offer predictive and preventive quality assurance.



With our team, we will turn our passion for quality management into your success.

Sebastian Tötemeier, Team Manager Quality Management & Service Systems

Reduction in your guarantee and goodwill costs

Optimization of your after sales processes

Ensuring high-quality customer service

Ask our experts about services in the following areas:

  • Identification of new technologies
  • Creation of new maintenance solutions
  • Advising customers on the implementation of new products / solutions
  • Roll-out and live operation
  • Identification of (new) sensors
  • Analysis of customer requirements / needs
  • Advice on new customer services
  • Roll-out and live operation
  • Data evaluation and creation of a catalogue of questions
  • Process mapping
  • Creation and analysis of auditing processes
  • Execution of audit and consulting (incl. certification)
  • Process optimization
  • Audit follow-up and preparation of reports and documentation
  • Support in comparing, tracking, and displaying the KPIs (new to old)
  • Implementation of measures (change management) through employee training for new procedures / processes
  • Support in the visualization of changes in the production process / service for the employees
  • Implementation of ‘lessons learned’ workshops

Our experts provide you with complete assistance in all aspects of guarantee and goodwill processes. Do you need support in reporting damage, in carrying out repairs, in ordering and billing processes, or in supplier regress?  

We are always at your side with our extensive expertise and the following services:

Consulting / Analysis and Creation of G&G Processes

  • Analysis of existing guarantee & goodwill processes (end-to-end) from the initial damage report to supplier regress
  • Identification of process gaps and the derivation of recommendations for action
  • Analysis of cost allocations and systems
  • Creation of standardized processes for worldwide guarantee processing

Operational Provision of G&G Services

  • Guarantee & goodwill market support
  • Processing & checking the quality of guarantee and goodwill applications
  • Calculation of the guarantee payment rate
  • Analysis of the economic key figures of service companies

Monitoring & Reporting

  • Creation of standardized analyses / reports
  • Creation and maintenance of KPI dashboards
  • Project, component, and market monitoring, incl. predictive monitoring
  • Process monitoring and continuous improvement process

From component analysis at the start of the project and damaged part analysis in the complaints process after start of production to component assessments during the continuous improvement process, our experts will support you in the following areas:

  • Initial sampling, incl. component inspection
  • Creation and implementation of a quality cockpit
  • Preventive measures for maintenance and testing equipment
  • Creation and processing of customer complaints
  • Supplier management and further development

Your Contact

Sebastian Tötemeier

Team Manager Quality Management & Application Lifecycle Services